A personal Account Manager, all to yourself: the new benefit of the Gold and Platinum Clubs
There comes a moment, for anyone operating in crypto, when the FAQs are no longer enough. You have an important transfer to make and want to be sure of every step. You want to understand how a service works before activating it. You have a specific operational question and would simply like to talk it through with a person — the same person, every time, who knows you and your history on the platform.
From today, that person exists: they are called your personal Account Manager, and they are the new benefit reserved for members of the Gold and Platinum Clubs.
A person, not a ticket
Your Account Manager is your dedicated point of reference within Young Platform. Not a different operator with every request, not a support queue: a professional with a name and a surname, who gets to know the way you use the platform and follows you over time.
Here is what they can do for you:
- Priority, dedicated assistance: your requests travel in a fast lane, with response times reserved for Gold and Platinum members.
- Step-by-step operational support: deposits and withdrawals of significant amounts, transfers from other platforms or wallets, checking the correct networks, OTC transactions — your Account Manager accompanies you through every stage, so that everything is carried out safely.
- Guidance across products and services: from the Tax Report to the Account and Young Card, from live promos to what’s coming next, they explain how each service works, what it includes and how to activate it.
What it is not (and it’s right that you know)
Transparency first: your Account Manager does not provide investment advice, nor tax or legal advice. They will not tell you which crypto-assets to buy or sell, will not make personalised recommendations and will not assess your portfolio: every investment decision remains exclusively yours. Their role is to make your life simpler on the operational and informational side.
Book your video call directly from the app
The beauty of this benefit is also how simple it is to use. No emails, no waiting: the video call with your Account Manager can be booked in a few taps, directly from the app.
- Open the Young Platform app and go to Profile.
- Enter the Club section.
- Tap the Account Manager benefit and choose a date and time from the available slots: your video call is booked.
You can book whenever you like, reschedule if something comes up and find every appointment in your calendar. Your Account Manager joins the call already briefed on your request.
Note – This benefit has been added in the latest Young Platform app update: download it now so you don’t miss out on what’s new!
Who it is reserved for
The personal Account Manager benefit is included in the Gold and Platinum Clubs, at no additional cost beyond your Club level. If you are currently Silver or have not yet joined a Club, you can find the requirements, benefits and conditions of each level on the dedicated Club page and in the related Terms and Conditions.
This is a marketing communication within the meaning of Regulation (EU) 2023/1114 (MiCA). The “personal Account Manager” benefit is a dedicated assistance service reserved for members of Young Platform’s Gold and Platinum Clubs, subject to the Club Terms and Conditions available at youngplatform.com/legal. The Account Manager provides exclusively operational and informational support on Young Platform’s products and services and does not provide investment, tax or legal advice, nor personalised recommendations on crypto-assets; every investment decision is taken independently by the user. Crypto-assets are highly volatile and carry a significant risk of loss, including the total loss of the capital invested; they are not covered by bank deposit guarantee schemes (Directive 2014/49/EU) or investor compensation schemes (Directive 97/9/EC). Young Platform reserves the right to modify Club benefits for the future, as provided for in the related Terms and Conditions. Crypto-asset services are provided by Young Platform S.p.A., Via F. Cigna 96/17, 10155 Turin, Italy — VAT no. 11931440017 — authorised by Consob and the Bank of Italy to operate as a Crypto-Asset Service Provider (CASP) under Regulation (EU) 2023/1114 (MiCA). Contractual and economic conditions in the Information Sheets and Terms & Conditions at youngplatform.com/legal.